View your GP Records

You can see your GP health record using the NHS App or by logging into your account on the NHS website.

Or you can ask to see your medical records.

• Call 01274 322400 Monday to Friday, 8am to 6pm
• Use the form online: SystmConnect – click ‘Other admin request’
• Ask a receptionist when you visit the surgery

Your Consent

• We will not share your information without your permission.
• We only share it if the law says we must.

Click here for NHS information on how to View you GP Records.

Accessible Information Policy

Our Promise

• Making letters, leaflets and online content clear and easy to read.
• Giving information in different formats or languages if needed.
• Helping people who have learning disabilities, are neurodiverse, speak another language or are blind or deaf.

What We Do

• Ask if you have communication needs.
• Record your needs in your medical notes.
• Share your needs with other NHS services (if you agree).
• Give you information in a way you can understand.
• Provide interpreters or support if needed.

Why This Matters

• Helps you make choices about your care.
• Makes it easier for you to use our services.
• Gives everyone equal access.

Our Staff

• All staff are trained to help people with different needs.
• Staff also learn about autism and learning disabilities.

Your Information

• You can see your medical records and change your communication needs.
• We will not share your information without your permission, unless the law says we must.

Interpreters

• If you need an interpreter or translator, we will arrange this.
• We make sure interpreters are qualified and safe.
• You can tell us your preferences, like gender or language.

Hearing loops

• We use aids like hearing loops to help.

Formats

• We can provide:
  • Large print
  • Easy Read
  • Email or text
  • Braille (through local services)

Accessible Website

• Our website is made to be easy for everyone to use, including people with disabilities.
• We follow rules to make sure the site is:
  • Clear and easy to read
  • Works well for everyone

Review

• We check records to make sure your communication needs are up to date.
• We listen to feedback and make improvements

• Read our full Accessibility Statement here
• Read the Easy Read NHS Accessible Information Standards are available here
• Read our Accessibility Information Standards Self Assessment Audit here
• Read our Easy Read Accessible Information Action Plan here
• Read our Transport Guide here

We want your feedback

Your feedback helps us know what we do well and what we can do better.

Talk to us

We want to give you safe, high-quality care that meets your needs.

Sometimes things go wrong. If you are unhappy with something, please tell us as soon as possible.

We will try to fix the problem. If we cannot do what you ask, we will explain why.

How to complain

Start by speaking to any member of staff. We will work with you to try to solve the problem quickly.

If you need to make a formal complaint speak to Bevan’s Practice Manager. You can contact them by:

• Email: yorkstreet.healthcare@nhs.net
• Phone: 01274 322400 Monday to Friday, 8am to 6pm
• Post:
  • Bevan (Bradford GP),
    14 Piccadilly,
    Bradford,
    BD1 3LS

• Or you can share feedback or make a complaint using our online form.

What we will do

We will tell you we got your complaint within 3 working days.

We will try to look into your complaint within 10 working days.

After this we will:

• Explain what we found.
• Offer you a meeting with the people involved (if you want this).

When we check your complaint, we will:

• Find out what happened and what went wrong.
• Let you talk about what happened with the people involved (if you want this).
• Say sorry if we need to.
• Work out how to stop the problem happening again.

We will always treat you with respect.

Complaining for someone else

We keep medical information private and confidential.

If you complain for someone else, we need to know they agree. You must give us a note signed by that person. If they cannot sign a note for any reason please tell us. We will contact them to check they have given permission.

If you do not want to talk to us

If you do not want to complain to us, you can contact the Integrated Care Board (ICB) to make a complaint. The ICB pays for the NHS services you use.

You can contact them by:

• Email: pals@nhs.net
• Phone: 01924 552150*

Their phone lines are open Monday to Friday, 9.00am to 4.30 pm, excluding Bank Holidays. They get lots of calls and may not answer straight away.

• Post:
  • West Yorkshire Integrated Care Board Complaints Team
    White Rose House West Parade
    Wakefield
    WF1 1LT

You cannot ask the ICB to look at the same complaint you gave us. There is more information on their website: West Yorkshire Health & Care Partnership.

You can also get advice from the Citizens Advice Bureau

If you are still unhappy

If you are not happy with how the GP Practice or ICB has responded to your complaint, you can contact the Health Service Ombudsman.

The Ombudsman is independent and free to use.

You must have our final response before the Ombudsman can help. They usually cannot look at complaints older than 12 months.

You can contact them by:

• Post:
  • Parliamentary & Health Service Ombudsman
    Tower 30
    Millbank
    London SW1P 4QP

• Phone: 0345 015 4033

Their phone lines are open Monday to Thursday, 8.30 am to 5.00 pm and Friday, 8.30 am to 12 pm.

• Web: Parliamentary and Health Service Ombudsman website 

Need help making a complaint?

If you want help making a complaint contact Healthwatch Bradford call 0300 5610 987 10:00am to 4:00pm Monday to Friday.

• Anything you tell the doctor, nurse, or receptionist is private.
• Even if you are under 16, we will not tell anyone (including parents, family, teachers, or care workers) without your permission.
• The only time we may share information without asking you is if we need to protect you or someone else from serious harm.
• If this happens, we will try to talk to you first.

If you have questions about confidentiality, ask a member of staff.

How We Protect Your Personal Information

• We follow strict laws like UK GDPR, the Data Protection Act, and the Human Rights Act.
• All staff are trained to keep your information safe and confidential.
• Your data is stored securely on systems that meet high security standards.
• Paper records are kept in locked cabinets and only authorised staff can access them.
• We share data only when the law allows or when it is needed for your care.
• We never keep records longer than necessary.

Your Information and Privacy

• Sometimes we need to share your information:
  • To give you more medical care (for example, hospital or district nurse).
  • To help you get other services (for example, social care) – we will ask your permission first.
  • If we must protect someone (for example, child protection).

Anonymous Information

• We also use anonymous information (no names) to help plan health services.
• If you do not want your anonymous information used, please tell us.

Who Can See Your Records

• Health workers, reception and admin staff need to see your records to do their jobs.
• All staff follow the same confidentiality rules.

Data Choices

Your Data Matters to the NHS

• Information about your health helps the NHS:
  • Improve your care
  • Plan local services
  • Research new treatments
• The NHS keeps your information safe and is clear about how it is used.

How Your Data Is Used

• When you use health services, information about your care is collected.
• This includes things like treatment and diagnosis.
• It is also used for:
  • Research into new treatments
  • Planning services
  • Deciding how many doctors and nurses are needed
• This only happens when the law allows it and helps improve care for you and others.

You Have a Choice

• If you are happy with this, you do not need to do anything.
• If you do not want your confidential information used for research and planning, you can opt out online or by phone.
• You can change your mind at any time.

Will Opting Out Affect Your Care?

• No. You will still get care and treatment.
• You will still be invited for screening (like bowel cancer checks).

What Do You Need to Do?

• If you are happy for your information to be used, do nothing.

To learn more or to opt out, click here.

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put services and planning for the number of clinicians in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.

What You Can Expect from Us

As a patient, you can expect:

• To be welcomed with a smile and treated with dignity, respect, and confidentiality.
• To have any concerns or complaints about your care looked into and answered honestly and kindly.
• To be reminded that you can choose a GP practice, as long as you meet the registration rules.

Challenging Behaviour

• If behaviour is inappropriate or unacceptable, we will start with a kind and supportive conversation or letter to understand and find solutions.
• If behaviour is serious or happens many times, you may be removed from our services with notice, following national guidance.
• Threats, abuse, or violence will not be tolerated.
  • This will lead to immediate action, including reporting to the police and moving your care to a specialist service if needed.

Bevan is a teaching practice

• Our practice helps train healthcare students.
• Students learn by watching and helping our doctors and nurses.
• This gives students real experience so they can become good healthcare professionals in the future.

What this means for you

• You might see a student in your appointment.
• Students are always supervised by our doctors and nurses.
• Your care and privacy are very important to us.

We believe teaching students helps us give better care and stay up to date with new ideas in healthcare.